Collection of Personal Information

We may collect personal information about you in a variety of ways, including when you visit our website, complete our web or social lead forms (including Facebook or Meta lead forms), interact with us on social media, join our SMS program, or contact us directly.

The types of personal information we collect may include your name, contact information (such as email address and mobile number), and any other information you choose to provide.

 

Use of Personal Information

We use your personal information to provide you with the products or services you have requested, to communicate with you about our products or services (including customer service and transactional notices), and to improve and personalise your experience with Burgertory.

Where you have opted in, we may also send you SMS communications as described in the “SMS/Text Messaging Program” section below.

 

SMS / Text Messaging Program

(Opt-In, Frequency, HELP/STOP & Privacy)

Where you choose to opt in to receive SMS messages from us:

Opt-In & Consent
Participation is voluntary and requires explicit, separate consent via a dedicated opt-in checkbox that is independent from acceptance of our Terms & Conditions and Privacy Policy. Consent language will disclose the type of messages, message frequency, and opt-out instructions.

Message Frequency & Rates
Message frequency may vary. Message and data rates may apply. For questions about your text or data plan, please contact your wireless provider.

HELP / STOP
You can cancel the SMS service at any time by using the OPT-OUT link provided in our SMS messages. We will confirm your unsubscribe status by SMS; you will then no longer receive SMS messages. To rejoin, you may sign up again or contact us directly.

 

Privacy Commitment for Mobile Numbers

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service or communications delivery, is permitted. All other use case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

Disclosure of Personal Information

We do not sell your personal information. We also do not share mobile information with third parties or affiliates for marketing or promotional purposes.

We may disclose your personal information to:

•            Service providers or subcontractors acting on our behalf (for example, customer support, communications delivery, analytics, or hosting), strictly for the purpose of providing services to us and subject to appropriate confidentiality and data-processing safeguards;

•            Regulatory bodies or law enforcement where required or authorised by law; or

•            Other parties where you have provided your consent.

For clarity and emphasis regarding mobile numbers and SMS consent data: all use cases exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties except to subcontractors solely for support services and never for marketing or promotional use.

 

Security of Personal Information

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, we cannot guarantee the security of your personal information.

 

Access and Correction of Personal Information

You have the right to request access to, and correction of, your personal information held by us. If you wish to access or correct your personal information, please contact us using the details provided below.

 

Complaints

If you have a complaint about how we have handled your personal information, please contact us. We will investigate your complaint and respond as soon as practicable.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website. By continuing to use our website, you agree to be bound by the updated Privacy Policy.

 

Contact Us

If you have any questions or concerns about our Privacy Policy or our handling of personal information (including questions about our SMS/Text Messaging Program), please contact us via the Contact Us page on the Burgertory website.